The Prime Minister promulgates Decision No. 07/2017/QD-TTg on non-stop electronic toll collection.
This Decision deals with non-stop electronic toll collection from statutory vehicles nationwide and use of data from non-stop toll plazas for vehicle load control purpose.
A toll collection system consists of:
a) A central operating system;
b) A surveillance, maintenance, and customer care center;
c) A tag service center;
d) A data center;
dd) A data transmission system;
e) An equipment system assembled at non-stop toll plazas;
g) Tags affixed to vehicles;
h) Other available systems or equipment for operation of the toll collection system and the interconnectivity between toll collection systems.
The toll collection system must be designed, assembled, and constructed synchronously nationwide and operated continuously, promptly, accurately, effectively and safely.
The toll collection system shall be designed, assembled, managed, and operated by a toll service provider which is chosen by a competent authority as prescribed by law on bidding.
A vehicle subject to tolls shall be affixed to with a tag in conformity with standards for passive radio frequency identification for wireless link.
The tag shall be affixed by a motor vehicle registration or an agency authorized by the toll service provider. Each toll service provider shall cooperate with relevant agencies of the Ministry of Public Security, the Ministry of National Defense in affixing tags to road motor vehicles to be used for security and national defense purposes.
A vehicle user is exempt from the expense associated with tag affixture for the first installation. If the tag is lost or damaged, the vehicle user shall, at his/her cost, have a new tag affixed to the vehicle, except for objective causes or technical defects.
A toll service provider shall open a prepaid account for a vehicle user in the toll collection system upon the first installation of a tag.
A vehicle user will credit an amount of money to a prepaid account for making toll payments using one of the following methods:
a) Make wire transfer or use payment services of the bank;
b) Use scratch cards to credit money via phone messages or website of a toll service provider;
c) Pay cash at an agency authorized by a toll service provider;
d) Make payments through a payment intermediary;
dd) Other methods in accordance with regulations of law.
If a vehicle user has not credited money to a prepaid account, toll transactions shall take place in accordance with Clause 4 Article 10 of this Decision.
Each toll service provider shall open accounts in the system of commercial banks to receive tolls from vehicle users driving through non-stop toll plazas; issue scratch cards and authorize agencies to sell them to vehicle users for toll payment purpose.
Each prepaid account may be used for paying tolls for multiple vehicles, but each vehicle’s toll is paid solely from an prepaid account.
A prepaid account shall be stored in the data base of toll collection system, containing:
a) Contact information of the vehicle user: ID number or passport number; business identification number, place of residence address or head office address; phone number and email address receiving toll invoices/documents;
b) Identification number of vehicle whose toll is paid from the account;
c) Essential information on the certificate of tests in terms of technical safety and environment protection: Weight, number of seats, type, license plate;
d) Account balance, transaction history.
In case of any change of information prescribed in Point a, Point c Clause 3 of this Article, the vehicle user shall, within 10 days from the day on which the change occurs, notify the toll service provider to update such change in the toll collection system.
In case of any change of information prescribed in Point c Clause 3 of this Article, the motor vehicle registration shall update such change in the toll collection system.